Community FAQs

Empower. Connect. Support

Billing + Commissions

Q: I have an issue with my Canva account’s billing. Can you help?

A: Hey there, the Canva Champions is a space to to empower, connect and support Canva Affiliates to help them grow their businesses and spread the word about Canva. We’d love to see your support issue attended to properly and in a timely way, and our support team will be best suited to help you with this issue. Please get in touch with them via this link

Q: When can I expect to get paid my commissions?

A: Once the user pays and the payment is 45 days old the commission amount should be available for you to withdraw. If you have any queries regarding this you can email affiliate-support@canva.com

Canva Champion Specific Questions

Q: I have an issue with my Canva account’s billing. Can you help?

A: Hey there, the Canva Champions is a space to to empower, connect and support Canva Affiliates to help them grow their businesses and spread the word about Canva. We’d love to see your support issue attended to properly and in a timely way, and our support team will be best suited to help you with this issue. Please get in touch with them via this link

Q: When can I expect to get paid my commissions?

A: Once the user pays and the payment is 45 days old the commission amount should be available for you to withdraw. If you have any queries regarding this you can email affiliate-support@canva.com

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